CANCEL MY ORDERUpdated 12 days ago

If you would like to change your shipment, cancel your order, or update your address after placing your order, please email [email protected] with the details of your request and your order number.

Once orders have reached our third-party fulfillment team, we cannot make any changes to or cancel your order. We will do our best to assist you, but we cannot guarantee that we will be able to implement changes after your order has been placed. 

If your order has shipped and was sent to an incorrect address, we encourage you to contact the shipping carrier or wait for the shipment to be delivered or marked as returned to sender. We do not have the capacity to change your address or return your shipment once it has been dispatched.

For any shipments marked as delivered to the wrong address, we are unable to reclaim these goods, and a replacement order will need to be placed. If your package is marked as returned to sender, please contact our support team so they can reship your order. An invoice for the shipping charges associated with the second shipment will be issued before your order is reshipped.