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HOW DO I RETURN MY ORDER?Updated 2 months ago

On our dedicated returns portal at, you'll begin by providing your email address and order number. 

We cannot process refunds or exchanges for any returns shipped without going through the returns portal. 

Please use the email address you used when purchasing. 

When you enter your order number, 
include the # sign and ensure it matches the format exactly, including any special characters.  Your order number can be found in your order confirmation email. It may be listed as the "reference number" on your packing slip. 

Once you've selected your product, you'll be prompted to choose your preferred method - an exchange, credit, warranty claim, or refund. If your product is damaged or not functioning as expected, you can choose the warranty option for assistance. 

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