REFUND AND EXCHANGE / WARRANTY POLICIESUpdated 7 months ago

REFUND POLICY:

The refund and warranty policies for Strikeman Training Systems are outlined as follows:

1. 45-Day Guarantee / Return Policy: You have a 45-day risk-free trial period for Strikeman products. If your shooting skills don’t improve or you’re not fully satisfied, you can return any part of your order for a refund (minus return shipping).
2. Return Period: The 45-day trial period begins from the day your order ships from our warehouse.
3. Return Requests: You can submit requests through our return portal: https://strikeman.returnlogic.com/. We cannot process refunds for any order shipped without first going through our Return Portal. 
4. Extended Return Period: For orders placed between November 15 and December 20, returns will be accepted until January 31 of the following year.
5. Exchanges: Product exchanges can be made for another item or variant of the same item within 45 days from the date of shipping. For orders placed between November 15 and December 20, exchanges will be accepted until January 31. Strikeman covers the cost of shipping the replacement item(s) and provides a prepaid shipping label. An invoice for the return label will be issued, which must be paid before the replacement order is shipped out.
6. Return Requirements: Orders must be returned with all components included and intact. Failure to meet these requirements may result in a USD $25 fee for the Pro system and a USD $10 fee for all other products. Products marked as “final sale” are not eligible for returns, exchanges, or warranty claims.
7. Purchases from Other Platforms: Purchases made from platforms other than Strikeman.io (e.g., Amazon, eBay, BassPro, gun shows) should follow the policies and procedures of those specific resellers for refunds and returns.

WARRANTY POLICY:

One-Year Warranty: Strikeman offers a one-year warranty from the shipping date. The warranty covers manufacturing defects but does not protect against everyday wear and tear, misuse, accidental damage, or modification.

1. Submitting a Warranty Claim: To submit a warranty claim, follow the steps outlined on our portal, explain the issue, and include an image for verification. Once a representative approves, you will receive a return label for your claim or a replacement product.

It’s essential to review and follow these policies if you have purchased or plan to purchase Strikeman Training Systems to understand your options for returns, exchanges, and warranty claims, depending on your specific situation.